Chamet login and account problems: what to check
Updated
Most Chamet login problems come from a wrong country code, an old password or a delayed OTP code. Reset your password from the login screen, check the number you registered with, and use Chamet's in-app support if your account shows a restriction.
If you cannot log in
- Use the same phone number and country code you registered with.
- Tap the password reset option on the login screen; the code arrives by SMS.
- Update Chamet from the official app store — old versions can fail to log in.
- Switch between Wi-Fi and mobile data to rule out a network problem.
If your account is restricted
Chamet can restrict accounts that break its rules, for example explicit content, payments outside the app, unauthorized Diamond top-ups or several accounts for one person. Only Chamet can review a restriction.
Use the support or feedback option inside the app, describe what happened and keep your message factual. Your agency can explain the process, but it cannot lift a restriction for you.
Keep your account safe
- Never share your password or OTP code — not with friends, agencies or “support” accounts that message you first.
- Do not install modded versions of Chamet or “free Diamond” tools.
- Agents: log in to the agency dashboard only through the official link you received.
Checked on 2 October 2026. Chamet and MetWallet can change app menus, rates and rules at any time — always check the current version in the app or your agency dashboard.
Need a hand with this?
Next step: Chamet agency registration: start your own agency